Net Promoter Score

Measure customer happiness across stores, using automated NPS Software.

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Currently Viewing: La Penderie Ponsonby

Feedback (268)
User Store Rating Feedback Rated
Alice Rowntree La Penderie Ponsonby 10 Excellent service! 03/02/2019
Amelia Weedon La Penderie Ponsonby 10 Good quality clothing and attentive staff 01/02/2019
Chelsea Wheeler La Penderie Ponsonby 9 Love the focus on ethical garments! 28/01/2019
Sarah Hagai La Penderie Ponsonby 8 No feedback provided 24/01/2019

Retain customers and measure happiness with just one click

Measure customer sentiment in real-time across your stores and prevent bad reviews before they get to social media.

Collect customer feedback

Automatically collect customer feedback activated straight from the point of sale. No integration needed. No triggers required to set up.

Improve satisfaction scores and action your NPS

Populate NPS scores and customer feedback in real-time. Access your data and action customer reviews.

Measure store and client NPS scores

Track and manage NPS scores from a store or client level. Perfect for franchise or multi-site operations.

Automatically send your NPS surveys

Getting started with your net promoter surveys is as simple as pressing 'start'. Goody manages the sending and delivery of each NPS survey.

Alice Rowntree 10 Excellent service!
Amelia Weedon 10 Good quality clothing and attentive staff
Chelsea Wheeler 9 Love the focus on ethical garments!

How does it work?

Net Promoter Scoring (NPS) is a globally recognised standard which measures customers' happiness.

Goody delivers NPS results automatically, by scheduling NPS surveys which are activated from the point of sale.

Your customer is delivered an NPS survey through either Mobile Push notification or email. This is scheduled based on timing you set in the cloud-based based software.

All reporting information is stored securely and privately to access at any time.

Wait for at least days before sending a survey to a new customer
Issue points on NPS Review
Merchant NPS Score Responses Emails
La Penderie Ponsonby 65 150 41%

One of the highest response rates

Typically, our merchants see about a 40% response rate. That's because Goody manages the local sending and delivery.

Automated delivery is activated straight from the point of sale. So, you can trust you're getting data free of skewed response or timing delays.

Please let us know why you rated Hotel Carte Blanche a 10? Your feedback is important to us.

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Rating Feedback
10 Excellent service from check-in to check-out.
10 The room was spotless!
9 Michael, the concierge, was wonderful. Short wait at check-out.

Give customers the chance to talk

If a customer wishes to continue with their NPS surveys, Goody gives them the option to provide further optional feedback.

Get started today!

Whether you're looking to promote your local business, reward your regulars or connect with customers, Goody can help.

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